Xbet Application Privacy Policy — Your data, Your Rights

This Privacy Policy ("Policy") xbet application's website, mobile app, and all associated services. By reading this, you will understand how, why, and where we collect your information.

Xbet application believes privacy is a fundamental right. That's why we collect only the information that's necessary and handle it with complete transparency. This policy is aligned with international privacy standards, in particular the GDPR (General Data Protection Regulation).

By using any xbet application service, you are considered to have agreed to this Privacy Policy.

Xbet application collects information in several ways. Each category of data is used for a distinct purpose.

Directly from you

• Registration Information: Name, email, phone number, date of birth, address.
• KYC Information: A copy of your National ID, passport, or birth certificate.
• Payment Information: Mobile Pay/Nagad Number (full card details are never stored).
• Contact Information: Records of chats and emails made to customer support.

Automatically collected

• Device Information: IP address, browser type, operating system.
• Usage Information: Which pages were visited and for how long, and which links were clicked.
• Transaction Information: Deposit, withdrawal, and betting history.
• Location Data: Your country/region is identified to ensure access eligibility.

Xbet application uses your information solely for the purposes listed below — never for anything beyond them.

• Account Management: Login, security verification, and account information updates.
• Service Delivery: Keeping betting, gaming, and payment services running.
• Legal Compliance: To meet KYC, AML (Anti-Money Laundering), and regulatory compliance requirements.
• Fraud Prevention: Detecting suspicious activity and protecting users.
• Customer Support: Troubleshooting and providing support.
• Service Improvement: Improving user experience and platform performance.
• Personalized Offers: (With your consent only) Sending relevant promotions.

Xbet application does not sell your information to third parties. However, limited data may be shared in certain specific circumstances:

Service Provider Partners

• Payment Processor: Mobile Pay, Nagad, Rocket — used solely to process transactions.
• KYC Service Provider: For identity verification.
• Game Provider: For operating casino games (without identity verification).
• Cloud Service: For secure data storage.

As required by law

Information may be shared when required by court order, lawful request from a government authority, or international legal obligation.

Cookies are used on the xbet application website and app. Cookies are small files stored in your browser that help improve your experience.

Cookies can be disabled from your browser settings, though some features may not function properly as a result.

Xbet application follows the highest industry standards for data protection. Our security framework provides protection across multiple layers.

• SSL/TLS 256-bit Encryption: Across all data transmissions.
• AES-256 Storage Encryption: Across all stored data.
• Two-Factor Authentication (2FA): For account access.
• Firewall & DDoS Protection: At the server level.
• Regular Security Audits: By third-party cybersecurity experts.
• Staff Training: All staff receive regular training on data protection.

Xbet application does not retain your data longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration of active account + 5 years after closure.
• Transaction Records: 7 years as required by law.
• KYC Documents: 5 years after the last transaction.
• Customer Service Chat: 2 years.
• Cookies Data: 30–90 days (depending on type).
• Marketing Data: Deleted immediately upon opt-out.

Xbet application strictly does not collect or store information from anyone under the age of 18. Age is verified at the time of registration. If we are notified that data from a minor has been collected, that data will be deleted immediately and the associated account will be closed.

As an xbet application user, you have the following rights over your personal data:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Portability: You can download a copy of your own data at any time.
• Right to Restrict Processing: In certain cases, you can restrict how your data is used.
• Right to Object: You can object to your data being used for marketing purposes.

To exercise this right support@xbetapplication.com. We will respond within 30 days.

Your data is primarily stored on servers in Bangladesh, and in limited circumstances, on servers in other countries. Whenever data is transferred outside the country, we ensure that the destination country's privacy laws are consistent with our standards.

Where data is stored via cloud storage services, all providers are bound by international data protection agreements.

Xbet application may update this Privacy Policy from time to time. For any significant changes, we will notify you at your registered email address at least 7 days in advance.

Continuing to use the platform after any changes are made will be considered your acceptance of the updated policy. We recommend checking this page regularly.

For any questions, concerns, or requests to exercise your rights regarding this privacy policy: